How Simply Polished handles your information.

When you place an order, track an order, message us, or request a custom set, we may collect your name, email address, phone number, delivery address, nail measurements, selected size, length, shape, order notes, customisation requests, payment method, payment reference, and delivery details.

We may also collect basic website activity and device information through cookies, analytics tools, and advertising tools when you browse, add items to cart, checkout, or contact us.

We use your information to confirm orders, make your selected nail set, confirm Razorpay payments, arrange delivery, provide tracking, respond to support requests, prevent misuse, maintain business records, and improve the ordering experience.

We also use website analytics and advertising measurement to understand store performance, improve the website, and show more relevant ads.

We use Meta advertising tools, including Meta Pixel and server-side conversion tracking, to measure Facebook and Instagram ad performance and understand whether ads lead to store actions.

For measurement, matching, and event deduplication, we may share hashed email or phone information, browser identifiers such as fbp and fbc, IP address, user agent, and order event details with Meta where permitted. Meta handles this information under its own policies and settings.

You can manage advertising and cookie preferences through your browser and the privacy settings available on Meta platforms.

The site uses cookies and similar browser storage for basic functionality, cart persistence, analytics, and advertising measurement.

We may use trusted analytics and performance tools to understand traffic, diagnose issues, and improve the website.

Payments are entered and processed securely through Razorpay's checkout under Razorpay's applicable privacy practices. We do not store full card, bank account, or payment login details on this website.

We receive limited transaction information, such as the Razorpay order ID, payment ID, amount, and status, so we can confirm the order and provide support.

We share only the details needed with service providers involved in running the store, processing payments, delivering orders, sending updates, providing support, analytics, and advertising measurement.

We do not sell customer information. We may disclose information if required by law, to protect our rights, or to prevent fraud or misuse.

Order records and conversations may be retained for support, repeat orders, tax, accounting, fraud prevention, and business records. Analytics and advertising data may be retained by the relevant service providers according to their own policies.

You can contact us on WhatsApp, Instagram, or email to request access, correction, or deletion where applicable. Some records may need to be kept where required for legal, tax, payment, or dispute reasons.